so, we're here for you to guide us and help us with that process. and we have committed to look at our website and how we put our vacancies on our website. it works for us, but it might not work for the general public. so, we're going to look at that. and make some changes to that process. ~ >> we certainly as commissioners don't want to be, as i said, down in the weeds all the time. i know often as commissioners, we ask a question about something, then we get a pile of paper this high that will take us a week to read it. and we don't have that kind of time. so, that's why i'm asking the questions today. but thank you anyway. >> sure. >> commissioner adams. >> first of all -- first of all, susan, i like your comments. commissioner murphy, he's a real estate expert, i'm not. but i've just got a few things i'd like to add. it's clear to see the vacancy rate is 8% compared to 9.5 city-wide. it seems like we're doing pretty good. then when i look at the revenues from 2009 to 2013, we've only -- i mean, to me one to one, 2 and 2 is 4. i look at a syncrat